Frequently Asked Questions:

How do I order products?


Simply visit our shop and either create an account or buy as a guest user




Where do you source your products?


All our products are manufactured on our behalf, in England.




Do you provide a money back guarantee?


Please let us know If your product is damaged on receipt of goods, please contact us via phone or email for further instructions.




Do you charge delivery?


As a new business, we only ship to UK Mainland at this time. Royal Mail First Class (signed for) UK Mainland delivery costs £6.50. Royal Mail will aim to deliver your parcel the next working day, after dispatch, with this service. Orders must be placed before 12.00 noon on a working day (there are no deliveries on a Sunday). Royal Mail 2nd Class (signed for) UK Mainland delivery costs £3.95. Royal Mail will aim to deliver your parcel within 2-3 working days, after dispatch, with this service. Aromessence aim to dispatch all orders within 24 hours of receipt. Orders over £75.00 in a single transaction are free of shipping charges. Please note: any orders placed during a bank holiday may not be processed until the next working day.





Natural Luxury Scented Candles, Bath, Body & Essential Oil Products

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